Terms and Conditions
PetzBack Home Ltd. Will be known hereafter in the
terms below as “The Company”.
Registered Office - 13-15 Commercial Road, Hayle,
Cornwall. TR27 4DE
PetzBack Home Ltd. Is a DEFRA certified pet carrier
and has been issued with a DEFRA Animal Transportation Authorisation
Number UK/EXETE/T2/00035670
Terms & Conditions Please read carefully.
When placing an order with Petzback Home Ltd you are agreeing to
fully abide by the terms below
Pet Passport / Defra.
For a dog or cat to travel back to the United Kingdom the customer
will need some specific paperwork as listed here
- A valid DEFRA approved pet passport showing that
their pet has been micro-chipped, vaccinated and blood tested for
antibodies to rabies. N.B. Allow at least 7 months from the vaccination
date until being able to travel.
- The rabies vaccinations must have been renewed concurrently
after the date the rabies serological blood tests were carried
out. The vaccination must be renewed before the expiry date of
the previous one. If there is even a one day break in these vaccinations
the animal will not be able to travel and have to go through
another rabies blood test process. (another 7 months before travel)
- A valid DEFRA approved pet passport showing that the animal
has been treated against ticks, fleas and fox tapeworm
not less than 24 hours, and not more than 48 hours, prior to
departing from a ferry port.
- Where possible it is advisable (but not necessary) to
carry the original micro chipping certificate, the official
blood test results certificate and a business card with contact
details of your pets vet.
Tick, flea and tapeworm treatment must be administered by a registered
vet between 24 and 48 hours before departing from a foreign port.
The pet passport must be signed, dated and stamped by the administering
vet on the respective pages. This must include the date and time
the treatment was carried out.
Microchip checking. Please also make sure that the vet also scans
the pet’s microchip to confirm it is working and its identification
number corresponds with the number on the pet passport. This will
be checked by a port official prior to departure
Mistakes & Corrections on a pet passport will be a problem unless
they have been corrected, signed, dated then officially stamped over
by the vet involved. No crossing out, changing of dates or tippex
corrections will be allowed on the pet passport unless this has been
carried out. Be very careful when visiting your vet that this does
not happen as it will mean that the pet will be not be able to travel
into the UK.
If the pet passport does not comply with the points
above we regret that we will not be able to carry the
animal under the Pet Travel Scheme. When planning your
return journey on any of our routes, please give careful
consideration to the timing of the tick and tapeworm
treatment. Distressing and very expensive difficulties
can arise if things go wrong and return travel will
be jeopardized.
Where possible the company will help the customer by checking
the pet passport and giving the exact dates and times
of the treatments to be entered by the vet on the pet passports. If
the customer is arranging their own travel treatments
the company will not be held responsible or accept any claims for any mistakes
made on the pet passport. It is the customers own responsibility
to make sure with their vet that everything is correct
as mistakes can be very expensive and will delay ferry travel.
The company does offer a pet passport travel treatment service
with a local vet in Torrevieja at a cost of 60€ per animal should
the customer require it.
For a dog or cat to travel to France or Spain
from the United Kingdom
- The customer must have a pet passport for each
pet and make sure their pets micro chip number corresponds with
the number in the pet passport. No pet will be allowed
back in to the United Kingdom unless it has had a rabies vaccination
and gone through the blood test process.
IMPORTANT NOTE
Some customers seem the think that if their pet passport
is not correct their pet will be held in quarantine in England
until it is sorted out. Please take note that is not the case
as the pet passports are checked at the departure ports before
leaving Spain or France. The port officials are very strict.
If there are any problems with the microchip, rabies vaccinations,
tick, flea and worm treatments or any corrections on the passport
the pet will not be allowed to board the ship to travel and
will be left behind in a kennels or a cattery. The customer
will then be responsible for any kennel fees and the collection
costs incurred. This is very expensive and very awkward for
the company. Please make sure you allow us to check the passports
before we leave for the ferry. When taking your pet to the
vet for the tick, flea & worm
treatments make sure the vet carries out a medical examination of
the pet to make sure it is fit to travel, especially if your pet
is on medication or elderly.
Travelling With Pets
If a customer wishes to travel with
their pet in one of the company vehicles
then they can do so free of charge
(subject to availability). The customer
is required to cover the cost of their
own ticket and cabin on the ferry and
pay for any overnight hotel stops that
may be required as these costs would
not be included in any price quoted.
Customers who travel with their pets
do so at their own risk and as a goodwill gesture
from the company. Any travellers may also be
sharing the vehicle with other pet owners. No
guarantee whatsoever will be given to sole use
of the vehicle unless notified in writing beforehand.
Clients travelling with their pets form no part
of any agreement between the customer and the
company. No charge is made
for this service therefore no claims whatsoever will be accepted
by company for any problems relating
to this travel.
Exercise Breaks
During the journey the vehicle driver will take
regular pre-planned exercise stops to allow the
dogs and their owners, if travelling to stretch
their legs etc. If no owners are present then the
vehicle driver will walk the dog(s).
Cats Travelling
During the journey any cats will remain within the vehicle in
a large pet cage. This will accommodate
food & water bowls, a litter
tray and a bed for their comfort.
Pet Food & Accessories
The vehicle driver will
feed the animals as per
the owner’s instruction.
To prevent stomach upsets when changing a pet’s diet all food
required for the pets journey must be supplied by the owners. If
any medication is required on the journey, that must also be supplied
by the owner. The company will supply all drink, beds, leads, collars,
cat litter and trays for the journey if required.
Vehicles
Where possible
the company always tries
to use one of its air conditioned
vehicles especially in the
summer months. This is not
always possible and the company
reserves the right to use other
non air conditioned vehicles
for carrying pets. Not all vehicles owned by
the company are air conditioned. All pet transportation
vehicles have special ventilation fitted making pet
travel safe and comfortable for any animal transported.
Unless otherwise stated on the company order confirmation
or the customer has booked the individual one2one service
the vehicles are not guaranteed for sole use and more
than one customer may travel together on a journey.
Goods and Belongings
If a customer has belongings to move, as well as wanting to travel
themselves with their
pet then we will use our (petmobile) for the journey. This is a specially
adapted van with extra seats and windows fitted for the customers comfort.
The pets can travel in the pet compartment
in the rear of the vehicle. This is a specially adapted low light
area and fitted with air flow conditions to keep the pets cool
even in hot summer.
The company will need to know the exact details and volume
in advance of the belongings the customer wishes to
take with them on the journey in the petmobile. Space for goods
is limited on that vehicle and a maximum volume of 1.5 cubic
metres is allowed. If that volume is exceeded, all of, or the
remaining excess of goods will travel separately on another vehicle.
If when we collect the customer we find they have more
goods than we were informed of, the remaining goods will be left
behind or collected at a later date at an extra cost.
One average suitcase and one overnight bag is acceptable luggage for
a person travelling with no other goods.
Payments
Before a booking can be confirmed by the company a deposit
of 50% of the total cost must
be paid. The remaining 50% final balance payment must be paid
at least 7 days before the date of travel. If a cheque is used
to pay the final balance we must receive that at least 14 working
days before the travel date.
Deposits or final balances can be paid with credit or
debit card over the telephone (2.8% charge will
apply) or by sending a cheque to our head office or by paying
money directly into our company bank account. (Ring
for account numbers). No moving dates or ferry bookings will
be confirmed by the company until a deposit has
been received. Euro cash payments will be converted at
a rate that will guarantee the company the full outstanding
amount when changed back into Pounds Sterling.
Order Cancellations
If a job is cancelled by the customer and a ferry
crossing has been booked or any work at all has been
started then a fee will be deduced from the deposit
paid (equivalent to any costs incurred by ourselves)
If the deposit received from the customer does not
cover the costs incurred by the company, the customer
will be invoiced for the remaining amount. If a job
is cancelled within 14 days of the intended travel
date no monies at all will be refunded to the customer.
Ferry Crossings
Where possible the company will endeavor
to use the Brittany Ferries
Plymouth/Portsmouth to Santander crossing when in operation but
because of limited pet space it is not always possible to travel
on this route. Early booking is advised if this ferry
route is required. If no space is available on those routes the company
reserves the right to use other ferry routes through France
without further notice. Without advance booking no particular
travel route can be guaranteed and no claims whatsoever
will be accepted by the company for losses or delays caused
by travel on a different ferry.
Overnight Hotel Stops & Ferry Cabins
Whilst travelling to or from a ferry port an overnight
hotel stop may be required. When possible we use
a selection of pet friendly hotels. Availability in these hotels
may not always be guaranteed unless early prior notice is given.
Collection & Delivery Dates
Collection and delivery dates are given in good faith
by the company at the time
of any quotation or subsequent order and the company will always
do its utmost to complete the work on these dates. Road travel
breakdowns and ferry travel delays can be unpredictable and unavoidable
when travelling long distances therefore the
company will not accept any order cancellations,
any claims for loss or delays due of such problems.
Petz Back Home Ltd. 2009
If you would like further information on prices and availability
please complete the ENQUIRY
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